Advaning Shop accepts Direct Orders (POs) via the following.

www.advaningshop.com

Please ensure any order submitted includes the following information:

Complete and accurate:
• Customer Name
• Shipping Address
• Contact phone number
• Model number

Email any and all inquiries to service@advaning.com.

Once an Order (PO) is received, our processing team will begin to process your order for immediate shipping, typically this process takes 24 business hours.
Should there be any pertinent information required from our team concerning an order we will reach out via email and phone and will place the order on hold for up to 5 business days should there be no communication or return replies to inquiries.

1) Free Standard Ground Shipping Included.

All orders will be processed with standard ground shipping service.

Standard ground shipping orders can be expected to arrive at the delivery destination within 10~17 business days after an order has been confirmed as “shipped”. Please note a working line of communication will be required to establish delivery as our shipments will include signature release upon delivery, please ensure you provide us a working phone number for delivery scheduling otherwise your order can be subject to carrier storage fees, return shipping fees and/or restocking fees.

2) Expedited orders

Advaning will always try to accommodate requests to expedite shipping. Please contact service@advaning.com to best process your request with the subject line: EXPEDITE SHIPPING REQUEST, please also provide as much detail about the product you are interested in and where you would like to have it shipped along with your contact phone number. Our sales team will contact you within 24 business hours to assist with an expedited shipping quote.

Advaning will make every effort to process and ship all purchase orders to meet our shipping policy but can not guarantee and cannot be held responsible for delays. Such delays can include but are not limited to changes to the order, remote area locations, shipping carrier issues, residential location, weather, etc.

Expedited shipping rates may change due to shipping location. Advaning is not responsible for carrier limitations, shipping delays and extra costs for remote areas.

3) Will-Call Orders

Will-Call orders need to be submitted at minimum one business day (24 hours) in advance to allow for processing and warehouse preparation of the order.

IMPORTANT NOTICE: We will not process or prepare any Will-Call order without first receiving the order via www.advaningshop.com and without 24-hour notice.

Will-Call orders will be automatically cancelled if the scheduled pick-up time has been missed and no communication has been established within 72 hours of missed pick-up. Advaning is not responsible for following up on orders not picked up within the 72-hour period. If more time is needed please specify on your order or inform us beforehand via email or phone call.

Advaning Awnings are packed and boxed to ensure the safe delivery of our products. Our products are typically long, bulky, and heavy. It is the customer’s responsibility to verify all product boxed dimensions and weight prior to pick-up to avoid delays and cancellations. Will-call orders are released at the warehouse's door and it is the customer's responsibility to ensure proper vehicle accommodations are met to prevent damage to vehicle property, product, own safety, and all road/driving laws. All will-call orders can only be released to the person or pick-up agent/company on the will-call invoice as the signature of receipt will be required upon release. All loading and securing will be at the owner’s accord. Advaning cannot be held responsible for any damages to personal property or injury at the loading site for any will-call order.

Notifications of canceled orders must be sent to service@advaning.com within 24 hours of original order placement to avoid cancellation fees and/or return shipping fees. Please wait for a confirmation reply to acknowledge your request, we will reply to cancellation requests within 24 business hours.

Cancellation requests after 24 business hours are subject to a 10% cancellation fee. This fee is deducted from any refund issued upon confirmation of cancellation.

Orders cannot be canceled once processed as “shipped” and are subject to a minimum return shipping charge of $250.00 (per item) along with a 25% restocking fee.

Advaning strives to make your shopping experience the best it can possibly be. We understand this includes a fast, accurate, and welcoming return policy. If for any reason you are not satisfied with our product, simply request a return within 30 days of product receipt. Once your return request is received, we will send you a confirmation email with full return instructions along with an RMA number for your returning parcel.

*Please note that should you receive a product that is not as described, damaged, or deemed defective by our warranty team Advaning will provide options toward a resolution.

The product may be returned within 30 days from the date of delivery or will-call signature release.

All returns MUST be returned in original new/unused condition with all parts/hardware and accessories included.

All returns are subject to a 25% restocking fee.

Refused/returned order delivery shipments will be assessed an automatic 25% restock fee plus return freight costs.

All returns require a Return Merchandise Authorization Number (RMA).

To request a return (RMA), please complete and submit our RETURN REQUEST FORM

ALL RETURN SHIPPING FEES ARE THE CUSTOMER'S RESPONSIBILITY.

Advaning Shop is happy to provide Free Standard Ground Shipping to any order received (excluding parts quotes).

• All retractable awnings will ship LTL FREIGHT GROUND
• Polycarbonate awnings will ship either LTL FREIGHT GROUND or via UPS or FEDEX depending on the qty and size
• Glass Awnings will ship LTL FREIGHT GROUND
• Accessories and Parts will ship USPS, UPS or FedEx

Important note about LTL FREIGHT GROUND shipments:
Delivery times depend completely on:
A. The shipping distance from our warehouses
B. The shipping carriers' availability & delivery windows for the final delivery address.

On average, for most orders, the shipping transit time is 17-days from the time the order is shipped to its delivery.

Free standard freight charges are only meant to cover one-way standard shipping costs within the contiguous U.S. 48 states and do not include additional handling fees, rural/beyond-point delivery charges, or re-delivery charges.

We do not ship to PO Boxes, APO, or FPO addresses.

We do not ship internationally to end-users.

International shipping from business to business is available - please contact sales@advaning.com for details.

All Prices are Free On Board (FOB) Advaning’s California warehouse or Maryland warehouse.

All S&H is Subject to an Extra Beyond Point Freight Charge or Re-Delivery Charge.

All Ground and Express Shipments, Processing Time, and Delivery Date are not a guarantee. Advaning is not responsible for any delays in shipments.

In the event that an order (package) is lost or damaged, the account holder of that particular carrier is responsible for filing the loss/damage claim (Advaning Shop). All claims are compensated to the account holder directly from the shipping carrier. For the sake of a prompt resolution to a damage claim by the shipping carrier, it is advisable to make notations of the damages on the bill of lading and to retain the damaged product before filing a claim.

Advaning observes the following National Holidays allowing our teams to spend them with their families and loved ones. Our office and warehouse will be closed for the following:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas

​Note: Advaning is not responsible for this or any delays as a result of our closures and/or the shipping carrier’s schedule around holidays. We strongly urge that orders around holidays be received as early as possible to avoid common delays resulting in a higher influx of orders, possible weather issues, and truck delays during this time.

Shop with confidence from Advaning! If a regular-price item you have purchased from AdvaningShop.com goes on sale for a lower price within 10 days of purchase, Advaning will refund the difference upon request.

To claim a price protection policy adjustment, please submit a request via email to service@advaning.com along with a copy of your original proof of purchase and a photo or link where we can verify the lower price.

Upon receiving your request, Advaning will notify you by email of adjustment progress or denial within 3-5 business days.

Special Considerations:
Price Protection only covers purchases made via AdvaningShop.com upon request.

Price Protection Request must be submitted within 10 days of the original purchase date.

Advaning must validate the price accuracy with our channel partner in order to proceed with refunds.

• Errors will not be considered.
• Only authorized channels qualify for verification. (please check www.advaning.com for a list of Advaning authorized channels)
• Price Protection only covers new items
• One Price Protection per identical item, per customer, per ship-to address at the current pre-tax price listed publicly via our authorized channel partners.

Exceptions:
Price Protection does not cover any financing offers, bundle offers, items included in bundle offers, free items, pricing errors, items that are advertised as limited quantity, out-of-stock items, clearance items, open-box items, refurbished/reconditioned items, and pre-owned items.

Products shipped from or sold by third-party sellers on unauthorized websites are not covered under Price Protection.

The special consideration for promotional pricing is for end consumers only.

Advaning does not offer Price Protection for purchases made with installers or direct dealers.

Valid on regular-priced purchases only – Any previous discount applied to the order (for any reason) will not qualify for price protection.

Refunds:
Price Protection Policy refunds will be applied to the original payment method only - no exceptions.